Customer Service Representative

1 week ago


Bradford, Bradford, United Kingdom Moss Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. This role is based in the UK and offers a competitive salary of £24,000 - £28,000 per annum.

About Moss

Moss is a menswear brand that has been styling individuals for moments that matter for over 170 years. We pride ourselves on our high-quality clothing and exceptional customer service.

Job Description

As a Sales Associate, you will be responsible for delivering an exceptional customer experience, providing product knowledge, and achieving sales targets. You will also assist with stockroom and back area housekeeping, including receiving deliveries and adhering to all stock and cash control procedures.

  • You will have strong communication skills and be able to interact easily with a broad range of customers.
  • You will strive for high productivity, seizing each opportunity to maximise sales and services goals.
  • You will have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.

You will work collaboratively with store management to achieve business KPI's and contribute to the overall performance of the store.

About You

To succeed in this role, you will need to reflect the aesthetic of Moss through your personal style and presentation. You will also need to embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

You will have outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.

Rewards and Benefits

We offer a range of rewards and benefits, including:

  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.


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