Sales and Service Operations Leader

20 hours ago


Bradford, Bradford, United Kingdom E3 Recruitment Full time

E3 Recruitment is seeking a Sales and Service Operations Leader to join our global team of over 2,000 professionals. As a leader in the industry, we provide high-quality after-sales services to our customers worldwide.

The Sales and Service Operations Leader will be responsible for leading and managing a team of customer service representatives to ensure excellent customer satisfaction. This role requires a strong understanding of customer needs and preferences.

Salary: $90,000 - $120,000 per year

Responsibilities:

  1. Develop and implement effective sales strategies to improve customer relationships and increase repeat business.
  2. Collaborate closely with cross-functional teams to resolve customer complaints and issues promptly.
  3. Analyze customer feedback and use it to identify areas for improvement and opportunities for growth.
  4. Lead and manage a team of customer service representatives to ensure excellent customer satisfaction.

Requirements:

  • A minimum of 5 years of experience in sales or a related field.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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