Customer Experience Leader

5 days ago


Chippenham, Wiltshire, United Kingdom ENGINEERINGUK Full time
Job Summary

We are seeking an experienced CUSTOMER EXPERIENCE LEADER to lead our retail team and deliver exceptional customer experiences. As a Customer Experience Leader, you will be responsible for creating a positive and engaging shopping environment, ensuring that every customer has a great experience when visiting our stores.

About Us

At ENGINEERINGUK, we are committed to providing a world-class shopping experience for our customers. We strive to understand their needs and preferences, and to exceed their expectations in every interaction.

Key Responsibilities

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of retail staff to ensure excellent customer service and store appearance.
  • Collaborate with cross-functional teams to achieve business objectives and drive innovation.
  • Monitor and analyse sales data to identify trends and opportunities for growth.
  • Maintain a safe and healthy working environment, adhering to all relevant health and safety regulations.

Requirements

  • Degree in Business Administration, Marketing, or a related field.
  • Minimum 3 years of experience in retail management, preferably in a leadership role.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Benefits

  • Competitive salary: £14 per hour.
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months.
  • Flexible working arrangements, including part-time and full-time options.
  • Access to comprehensive training and development programmes.
  • Opportunities for career progression and professional growth.

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