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Repair Network Operations Assistant

2 months ago

Haywards Heath, West Sussex, United Kingdom First Central Services UK Ltd Full time

**Job Summary**

We are seeking a highly organized and detail-oriented individual to join our team as a Vehicle Repair Network Support. As a key member of our Performance team, you will be responsible for providing administrative support to our Network and Engineering teams.

**Key Responsibilities**

  • Process daily task lists and allocate tasks as required
  • Provide general administrative support to the engineer's team
  • Allocate work to engineers to ensure all tasks are completed within KPIs and SLAs
  • Manage the Non-Network repair process
  • Deal with ongoing repair and total loss cases, and assist with any issues that may arise
  • Expand knowledge base to assist with engineering tasks, including engineering systems, repair technology, valuations, and salvage categories
  • Process customer emails and inquiries
  • Handle incoming and outbound calls, dealing with businesses and the motoring public
  • Ensure compliance with company and other relevant standards/regulations at all times
  • Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
  • Perform other reasonable duties as required

**Requirements**

  • Administration experience
  • Ability to understand motor claims administration processes
  • Knowledge of FCA requirements (including TCF)
  • Understanding of claims in motor insurance

**Skills and Qualifications**

  • Good level of communication skills, both verbal and written
  • Good time management and organization skills, with the ability to prioritize own work
  • Good understanding and ability to use Microsoft Excel

**Behaviors**

  • Self-motivated and enthusiastic
  • Embrace, embed, and incorporate the Company Values
  • Organized and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • Flexible approach and positive attitude
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business