Vehicle Repair Network Support Coordinator

4 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Services UK Ltd Full time
About the Role

We are seeking an experienced and skilled individual to join our Performance team as a Vehicle Repair Network Support. In this role, you will be responsible for undertaking general administration and housekeeping duties for the Network and Engineering teams, ensuring a seamless customer journey.

Main Responsibilities
  1. Process the daily task list and allocate tasks as required
  2. Provide general administration duties for the engineer's team, including managing the Non-Network repair process and dealing with ongoing repair and total loss cases
  3. Allocate work to engineers to ensure all tasks are completed within KPIs and SLAs
  4. Expand knowledge base to assist in dealing with engineering tasks, including engineering systems, repair technology, valuations, and salvage categories
  5. Process customer emails and enquiries, and handle incoming and outbound calls
Requirements
  • Administration experience
  • Ability to understand motor claims administration processes
  • Knowledge of FCA requirements, including TCF
  • Understanding of claims in motor insurance
  • Good communication skills, both verbal and written
  • Good time management and organisation skills, with the ability to prioritise own work
  • Good understanding and ability to use Microsoft Excel
What We Offer

As a Vehicle Repair Network Support, you will have the opportunity to work in a fast-paced environment and contribute to the success of our business. We pride ourselves on being a great place to work and offer a range of benefits, including competitive salary and benefits package, opportunities for career development, and a supportive and inclusive work environment.

If you are a motivated and enthusiastic individual with a passion for administration and customer service, we would love to hear from you. Please apply now to explore this exciting opportunity.



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