Supervisor of Customer Experience
3 weeks ago
We're seeking a highly motivated and experienced supervisor to lead our team at The Duke of York in Royal Tunbridge Wells. As a supervisor, you'll be responsible for maintaining high team morale and guest satisfaction, while also assisting in training and guiding new team members.
Job Overview
- As a supervisor, you'll play a key role in ensuring that our guests receive exceptional service and have an unforgettable experience.
Key Responsibilities
- Maintain high team morale and guest satisfaction.
- Hands-on leadership with a positive attitude.
- Assist in training and guiding new team members.
- Excellent communication skills.
- Passion for fresh food, great wines, and engaging service.
What We Can Offer
- An estimated salary range of £22,500 - £26,000 per annum, depending on experience.
- A supportive and collaborative work environment, where you can grow and develop your skills.
- Ongoing training and development opportunities, including induction and training programs.
- A range of benefits, including 25% discount on food and drink, increasing to 30%, 35%, and 40% after one, three, and five years, respectively.
- Fair share of tips, paid on top of hourly pay, weekly basis.
- Hotel stays: Discounted stays at hotels within the Fuller's Family.
- My Fuller's access: Online platform with savings and discounts at retailers, gyms, cinema tickets, and more.
- Healthcare Cash Plan: Access to a 24-hour GP service and claims for dentist and eyecare appointments after one year.
- Up to 35% earnings through Wagestream.
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