Customer Experience Strategist
19 hours ago
At AXA Health, we're looking for a talented individual to support our Marketing and Communications team in shaping and delivering strategic intent across all audiences.
Key Responsibilities- Develop and implement data-driven marketing strategies to increase business and customer contributions.
- Lead integrated initiatives, including new feature launches, mandatory activities, and special projects, to drive customer satisfaction.
- Enable actionable insights through various methods, influencing key stakeholders and supporting the increase in customer satisfaction.
- Bring high-quality external thinking to enhance our marketing efforts.
- Broad marketing experience, enabling different perspectives across Financial Services, Health, and Wellbeing activities.
- Solid commercial understanding, with the ability to work in partnership with wider stakeholders.
- Track record of seeking excellence in customer service.
The successful candidate will be subject to background screening every 4 years, with an annual declaration in interim years.
Benefits- Competitive annual salary up to £70,000, dependent on experience.
- Discretionary company and performance-based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 x annual salary).
- 28 days annual leave plus Bank Holidays.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
- AXA employee discounts.
- Gym benefits.
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