Receptionist/Support Administrator

4 days ago


Tipton, Sandwell, United Kingdom Great Bridge Partnerships for Health Full time
About the Role

We are seeking a highly organized and customer-focused Receptionist/Support Administrator to join our team at Great Bridge Partnerships for Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinicians and staff.

Key Responsibilities
  • Front Desk Operations
    • Greet and direct patients and visitors to the practice in a professional and efficient manner.
    • Direct and assist patients to clinics where necessary.
    • Book appointments, take home visits and prescription requests and prioritize emergency requests after liaising with clinical staff.
  • Administrative Support
    • Deal with routine enquiries, forwarding messages and taking appropriate action.
    • Keep patients informed and updated of any changes or delays affecting clinics or appointments.
    • Ensure patient confidentiality is maintained at all times.
  • Team Support
    • Ensure that an adequate 'handover' is performed to colleagues after each shift to ensure all outstanding jobs are passed over.
    • Provide cover for colleagues during holiday and sick leave.
Requirements
  • Qualifications
    • Education/Qualifications: Educated to GCSE level in Maths & English or equivalent.
    • Literate and numerate.
    • Computer Literate.
  • Skills and Experience
    • Able to work as an individual and part of a team.
    • Good communication and organizational skills.
    • Good time management skills.
    • Knowledge of System One.
    • Understanding of the need for confidentiality.
    • Understanding of NHS organizations.
    • Ability to assess and prioritize work.
    • Ability to work under pressure and to tight deadlines.
    • Possess a reliable and flexible approach.
    • Excellent time keeping.
    • Experience of dealing with the public.
    • Experience of working in Primary Care.
    • Experience of working within a team.
    • Experience of customer care.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our organization.



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