Receptionist/Support Administrator
4 days ago
We are seeking a highly organized and customer-focused Receptionist/Support Administrator to join our team at Great Bridge Partnerships for Health. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinicians and staff.
Key Responsibilities- Front Desk Operations
- Greet and direct patients and visitors to the practice in a professional and efficient manner.
- Direct and assist patients to clinics where necessary.
- Book appointments, take home visits and prescription requests and prioritize emergency requests after liaising with clinical staff.
- Administrative Support
- Deal with routine enquiries, forwarding messages and taking appropriate action.
- Keep patients informed and updated of any changes or delays affecting clinics or appointments.
- Ensure patient confidentiality is maintained at all times.
- Team Support
- Ensure that an adequate 'handover' is performed to colleagues after each shift to ensure all outstanding jobs are passed over.
- Provide cover for colleagues during holiday and sick leave.
- Qualifications
- Education/Qualifications: Educated to GCSE level in Maths & English or equivalent.
- Literate and numerate.
- Computer Literate.
- Skills and Experience
- Able to work as an individual and part of a team.
- Good communication and organizational skills.
- Good time management skills.
- Knowledge of System One.
- Understanding of the need for confidentiality.
- Understanding of NHS organizations.
- Ability to assess and prioritize work.
- Ability to work under pressure and to tight deadlines.
- Possess a reliable and flexible approach.
- Excellent time keeping.
- Experience of dealing with the public.
- Experience of working in Primary Care.
- Experience of working within a team.
- Experience of customer care.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our organization.
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