Senior Client Relationship Manager
3 days ago
We are seeking a highly skilled Senior Client Relationship Manager to join our Client Services team. This exciting role offers the opportunity to work across a range of revenue streams, including insert planning, retailer management, product sampling, and bespoke projects.
Key Responsibilities- Assist the Sales team in converting campaigns, providing both administrative and client-facing support to ensure satisfaction and KPIs are met.
- Oversee 1-4 key retailer relationships, managing revenue, forecasts, and annual reviews.
- Lead insert planning accounts, overseeing yearly schedules, KPIs, and spend with the support of a senior planner.
- Source and build relationships with brands for campaigns and projects, including new leads and historical contacts.
- Demonstrate commercial awareness, understanding project profitability, and managing budgets efficiently.
- Manage project administration tasks such as supplier setups, billing, invoicing, and ensuring accurate project delivery.
- Prepare presentations for client and supplier meetings, travelling to client meetings and project sites as required.
- Enhanced annual leave entitlement
- Access to our prestige benefits and rewards portal
- Long service rewards
- Health cash plan
- Life assurance scheme
- Career development opportunities
- Access to a well-established Employee Assistance Programme provider
The salary for this position is estimated to be around £40,000 - £60,000 per annum, depending on experience.
Requirements- A team player who can work autonomously when required
- Meticulous attention to detail, very organised, and strong negotiation skills
- Excellent communication and presentation skills, great on the phone, face-to-face and via email
- Knowledge of MS Office
- Ability to learn quickly, think on one's feet, respond positively to change
- Ability to easily switch between project management and client-facing tasks with a good attitude towards problem-solving and finding solutions
We are Whistl, a fast-paced, ever-growing product sampling agency specialising mainly in the beauty and FMCG sectors. We believe passionately that happy people produce the best work and have consistently achieved over 80 on our ENPS (employee net promoter score).
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