Senior Portfolio Manager

18 hours ago


Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time
About the Role

We are seeking an experienced Senior Portfolio Manager to lead our national retail and leisure sector account, providing strategic leadership and operational management.

As a key member of our team, you will be responsible for driving sustainable growth, ensuring statutory compliance, and delivering successful contract performance against agreed SLA/KPIs.

Key Responsibilities
  • Manage all commercial and operational aspects of the account, ensuring contractual obligations are met across the portfolio.
  • Lead and develop a high-performing team of 4, providing regular feedback through formal and informal processes.
  • Oversee a P&L of circa £12m, demonstrating value for money to the client while managing risk and identifying opportunities for strengthening the relationship.
  • Strategically develop the account in partnership with the client, offering additional services and 'value add' as appropriate.
  • Develop strong client relationships based on trust, providing timely responses to requests for help and support.
  • Ensure continuous improvement across the account through effective complaint resolution, identifying root causes and implementing corrective actions.
  • Measure and monitor satisfaction across the account, providing detailed reporting and analysis on trends, along with improvement plans as necessary.
  • Serve as the main point of escalation for key client stakeholders and the internal team as required.
Requirements
  • A minimum of 5 years' experience in management and operational roles within the FM industry, specifically in client-facing national, multi-site contracts in the retail and leisure sector.
  • Proven ability to lead, coach, and develop high-performing teams, adopting a 'hands-on' approach when needed.
  • Strong budgetary management skills, with experience overseeing P&Ls of circa £15-20m.
  • Demonstrable evidence of organically growing accounts, ensuring Health, Safety, Environmental, and Sustainability objectives are met.
  • Ability to manage multiple priorities and escalations in fast-paced environments, with excellent data management, analysis, and reporting skills.
Benefits
  • Competitive salary: £60,000 - £80,000 per annum (dependent on experience)
  • Bonus scheme
  • Car allowance/car
  • Pension scheme
  • Life cover
  • Paid sick leave
  • Employee assistance program
  • Enhanced maternity, paternity, and adoption leave
  • Flexible working arrangements
Company Overview

Bellrock Property and Facilities Management is a leading provider of property and facilities management services. We pride ourselves on delivering exceptional results for our clients through our team's expertise, commitment, and passion.



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