Deputy Centre Manager
2 weeks ago
As a Deputy Manager at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences and taking accountability for the centre in the absence of the Centre Manager. With a passion for customer service and a drive to deliver financial targets, you will inspire the team to provide outstanding service and create lasting memories for our customers.
Within our fast-paced and dynamic world, you will be trained across all key areas of the centre to support the effective operation of the business. Your responsibilities will range from supporting the Centre Manager with back of house duties to running an exceptional operation front of house, being hands-on across all areas of the busy centre.
You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will also encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful, you will have management experience, ideally within the leisure, hospitality, or retail industry, a passion for customer service, evidence of delivering on financial targets, driving business and sales, experience of coaching and developing large teams, and a willingness to work nights and weekends.
The Benefits
As a Deputy Manager at Hollywood Bowl Group, you will enjoy a range of benefits, including:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- One in four weekends off
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
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Stevenage, Hertfordshire, United Kingdom Hollywood Bowl Group Full timeAbout the RoleWe are seeking an ambitious Deputy Manager to join our team at Hollywood Bowl Group. As a key member of our management team, you will be responsible for taking accountability for the centre in the absence of the Centre Manager.As a Deputy Manager, you will be at the forefront of delivering exceptional customer experiences and driving business...
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