Customer Operations Executive
2 weeks ago
Lendable is a leading fintech company that aims to revolutionize consumer finance. With a strong track record of growth and profitability, we're building one of the UK's most successful companies in this space.
Key Highlights:- One of the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
This is an exciting opportunity to join our Customer Service team as a Customer Operations Executive. As a key member of our team, you'll be responsible for connecting with customers through phone, email, and live chat, providing them with a positive experience and resolving any questions or concerns quickly.
Responsibilities:- Handle customer inquiries and resolve issues efficiently
- Work closely with the team to maintain quality and ensure smooth processes
- Contribute to the development of new processes and procedures to improve customer experience
- A competitive salary of £35,000 - £45,000 per annum, depending on experience
- The opportunity to work with a dynamic and growing company
- A collaborative and supportive team environment
- The chance to develop your skills and career in a fast-paced industry
- Excellent communication and problem-solving skills
- Experience in a customer-facing role, preferably in financial services
- Ability to work effectively in a team environment
- Private health insurance
- Flexible working hours, including the option to work from home one day a week
- A comprehensive training program to support your career development
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