Customer Operations Executive

2 weeks ago


Kent, United Kingdom Lendable Full time
About Lendable

Lendable is a leading fintech company that aims to revolutionize consumer finance. With a strong track record of growth and profitability, we're building one of the UK's most successful companies in this space.

Key Highlights:
  • One of the fastest-growing tech companies in the UK
  • Profitable since 2017
  • Backed by top investors including Balderton Capital and Goldman Sachs
Job Title: Customer Operations ExecutiveAbout the Role

This is an exciting opportunity to join our Customer Service team as a Customer Operations Executive. As a key member of our team, you'll be responsible for connecting with customers through phone, email, and live chat, providing them with a positive experience and resolving any questions or concerns quickly.

Responsibilities:
  • Handle customer inquiries and resolve issues efficiently
  • Work closely with the team to maintain quality and ensure smooth processes
  • Contribute to the development of new processes and procedures to improve customer experience
What We Offer:
  • A competitive salary of £35,000 - £45,000 per annum, depending on experience
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment
  • The chance to develop your skills and career in a fast-paced industry
Requirements:
  • Excellent communication and problem-solving skills
  • Experience in a customer-facing role, preferably in financial services
  • Ability to work effectively in a team environment
Benefits:
  • Private health insurance
  • Flexible working hours, including the option to work from home one day a week
  • A comprehensive training program to support your career development


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