Customer Operations Expert

2 weeks ago


Kent, United Kingdom Lendable Full time
Unlock Your Potential as a Customer Operations Expert at Lendable

Are you looking for a challenging role that will allow you to grow professionally and make a real impact on people's lives? Do you have excellent problem-solving skills, a caring approach, and the ability to connect with customers through various channels?

We're seeking an exceptional Customer Operations Executive to join our team. In this role, you'll be part of a dynamic team that prioritizes delivering top-notch customer experiences. You'll work closely with our customers, addressing their questions and concerns in a timely and professional manner.

About Lendable
Lendable is revolutionizing consumer finance by providing faster, cheaper, and friendlier services. We're one of the UK's fastest-growing fintech companies, backed by top investors and loved by our customers. Our mission is to make financial products accessible to everyone, and we're constantly pushing the boundaries of what's possible.

Benefits
As a Customer Operations Executive at Lendable, you can expect:
• Competitive salary: £45,000 - £55,000 per annum, depending on experience
• Opportunities for growth and professional development
• A supportive and inclusive work environment
• Flexible working arrangements, including remote work options
• Private health insurance and other wellness benefits

About the Role
In this role, you'll be responsible for:
• Providing exceptional customer service through phone, email, and live chat
• Resolving customer complaints and issues efficiently
• Collaborating with internal teams to improve processes and outcomes
• Staying up-to-date with industry trends and best practices

Requirements
To succeed as a Customer Operations Executive at Lendable, you'll need:
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Experience in customer-facing roles or related industries

Join Our Team
If you're passionate about delivering outstanding customer experiences and want to be part of a innovative company, apply now to become our next Customer Operations Executive.

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