Service Technician
1 day ago
We are seeking an experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and setting up Wexxar/Bel/IPak machines, performing field rebuilds, and providing exceptional customer service.
Key Responsibilities- Installation and Setup: Effectively install and set up all Wexxar/Bel/IPak machines.
- Field Rebuilds: Perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
- Customer Service: Provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer's facility.
- Technical Support: Assist/work with engineering on sign-off process, customer FAT's, or provide customer tech support.
- Troubleshooting: Effectively troubleshoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/Bel/IPak equipment working in the field.
- Electrical, Pneumatic, or Mechanical Troubleshooting: Troubleshoot electrical, pneumatic, or mechanical problems in the field on the Wexxar/Bel/IPak equipment.
- Parts Advice and Sales: Advise customer of parts needed; act as salesperson to recommend parts for purchase.
- Reporting: Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy.
- Travel: Sometimes you will be asked to travel on short notice (customer emergencies).
- Training and Development: Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies. You will continually update yourself on all Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.
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