Service Technician
3 hours ago
The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI Canada. As a Field Service Technician at TFI Canada, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI Canada to ensure that they are up and running as soon as possible; their business often depends on it.
Key Responsibilities:- Installing, maintaining, repairing, and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens, and clamshell grills;
- Interacting with customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
- Responding quickly and efficiently to service calls, PMs, and installs;
- Assessing and completing repairs quickly, efficiently, and accurately;
- Effectively handling service requests and work orders using TFI Canada's mobile service (tablet) system;
- Maintaining an orderly and accurate parts inventory in your TFI Canada provided service truck/van;
- Training with other technicians on preventative maintenance and service procedures;
- Maintaining relationships with customers by examining concerns, identifying solutions, and recommending system improvements;
- Selling additional services and products by recognizing opportunities to up-sell;
- Responding to on-call service emergencies on select evenings and weekends;
- Some overnight travel required (company credit card, gas card, and per diem provided);
- Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;
- Trade school diploma or college diploma an asset;
- Minimum 2 years in a skilled trade;
- Ability to comprehend and communicate detailed instructions in English orally and in writing;
- Ability to multi-task and establish priorities;
- Knowledge and ability to work on 110v up to and including 220v system and equipment;
- Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation;
- Possess a valid driver's license;
- Able to create alternative solutions to problems;
- Able to work well under pressure;
- Strong attention to detail;
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
- Must be able to independently apply TFI Canada's processes, procedures, and uphold rigorous standards without constant management;
- Any second language an asset.
- Full-time position;
- A company culture that values ideas, initiatives, and personal growth with a strong emphasis on rewarding positive contributors to the overall culture;
- Excellent compensation packages – including Health & Dental benefits, Pension Plan, and Competitive Wages;
- Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States;
- Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems;
- Use of a company vehicle to conduct service visits;
- TFI Canada supplies every technician with the most up-to-date technology in the industry, including tablets and smartphones operating cutting-edge cloud-based software;
- TFI Canada provides all training and tools to be successful in this position;
- Technicians paid door-to-door.
Full-time, Permanent Hourly rate between $25.00 to $48.50 per hour depending on experience and education.
COVID-19 Considerations:TFI Canada abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties safely.
Pay:$25.00-$48.50 per hour
Expected Hours:No less than 40 per week
Additional Pay:- Overtime pay
- Company car
- Company events
- Dental care
- Paid time off
- Relocation assistance
- RRSP match
- Vision care
French not required
Schedule:- Day shift Monday to Friday
- On call
- Overtime
Fluent English (required)
Licence/Certification:- Driver's License (required)
- Gas Technician 3/2 or 313A license/apprentice? (required)
On the road
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