CNC Field Service Engineer
3 days ago
We are seeking an experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, setting up, and maintaining Wexxar/Bel/IPak equipment at customer sites.
Key Responsibilities- Equipment Installation and Setup: Effectively install and set up Wexxar/Bel/IPak machines at customer sites.
- Field Rebuilds: Perform partial or complete rebuilds of Wexxar/Bel/IPak equipment as needed.
- Customer Support: Provide exceptional customer service by assisting customers with troubleshooting and resolving issues over the phone or on-site.
- Technical Support: Assist with engineering on sign-off processes, customer FATs, and provide technical support as needed.
- Troubleshooting: Effectively troubleshoot PLC and/or HMI programs, and/or Servo controllers on Wexxar/Bel/IPak equipment.
- Electrical, Pneumatic, or Mechanical Troubleshooting: Troubleshoot electrical, pneumatic, or mechanical problems on Wexxar/Bel/IPak equipment.
- Parts Recommendations: Advise customers on parts needed and act as a salesperson to recommend parts for purchase.
- Reporting: Complete service reports, expense reports, and online incident reports on Syteline in a timely manner.
- Travel: Travel on short notice as needed to address customer emergencies.
- Training: Continuously update knowledge on Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.
What We Offer
As a Field Service Technician with ProMach Inc., you will have the freedom to arrange your own travel and accommodation using our company system, while following procedures and policies.
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