CNC Field Service Engineer

3 days ago


Windsor, Windsor and Maidenhead, United Kingdom ProMach Inc. Full time
Job Summary

We are seeking an experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, setting up, and maintaining Wexxar/Bel/IPak equipment at customer sites.

Key Responsibilities
  1. Equipment Installation and Setup: Effectively install and set up Wexxar/Bel/IPak machines at customer sites.
  2. Field Rebuilds: Perform partial or complete rebuilds of Wexxar/Bel/IPak equipment as needed.
  3. Customer Support: Provide exceptional customer service by assisting customers with troubleshooting and resolving issues over the phone or on-site.
  4. Technical Support: Assist with engineering on sign-off processes, customer FATs, and provide technical support as needed.
  5. Troubleshooting: Effectively troubleshoot PLC and/or HMI programs, and/or Servo controllers on Wexxar/Bel/IPak equipment.
  6. Electrical, Pneumatic, or Mechanical Troubleshooting: Troubleshoot electrical, pneumatic, or mechanical problems on Wexxar/Bel/IPak equipment.
  7. Parts Recommendations: Advise customers on parts needed and act as a salesperson to recommend parts for purchase.
  8. Reporting: Complete service reports, expense reports, and online incident reports on Syteline in a timely manner.
  9. Travel: Travel on short notice as needed to address customer emergencies.
  10. Training: Continuously update knowledge on Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.

What We Offer

As a Field Service Technician with ProMach Inc., you will have the freedom to arrange your own travel and accommodation using our company system, while following procedures and policies.



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