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Service Technician

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom TFI Canada Full time
Job Summary:

The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI Canada. As a Field Service Technician at TFI Canada, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment. If a customer has an issue with their machine, it is up to TFI Canada to ensure that they are up and running as soon as possible; their business often depends on it.

Key Responsibilities:
  1. Installing, maintaining, repairing, and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens, and clamshell grills;
  2. Interacting with customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
  3. Responding quickly and efficiently to service calls, PMs, and installs;
  4. Assessing and completing repairs quickly, efficiently, and accurately;
  5. Effectively handling service requests and work orders using TFI Canada's mobile service (tablet) system;
  6. Maintaining an orderly and accurate parts inventory in your TFI Canada provided service truck/van;
  7. Training with other technicians on preventative maintenance and service procedures;
  8. Maintaining relationships with customers by examining concerns, identifying solutions, and recommending system improvements;
  9. Selling additional services and products by recognizing opportunities to up-sell;
  10. Responding to on-call service emergencies on select evenings and weekends;
  11. Some overnight travel required (company credit card, gas card, and per diem provided);
  12. Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;
Requirements:
  1. Trade school diploma or college diploma an asset;
  2. Minimum 2 years in a skilled trade;
  3. Ability to comprehend and communicate detailed instructions in English orally and in writing;
  4. Ability to multi-task and establish priorities;
  5. Knowledge and ability to work on 110v up to and including 220v system and equipment;
  6. Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation;
  7. Possess a valid driver's license;
  8. Able to create alternative solutions to problems;
  9. Able to work well under pressure;
  10. Strong attention to detail;
  11. Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
  12. Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
  13. Must be able to independently apply TFI Canada's processes, procedures, and uphold rigorous standards without constant management;
  14. Any second language an asset.
Benefits:
  • Full-time position;
  • A company culture that values ideas, initiatives, and personal growth with a strong emphasis on rewarding positive contributors to the overall culture;
  • Excellent compensation packages – including Health & Dental benefits, Pension Plan, and Competitive Wages;
  • Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States;
  • Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems;
  • Use of a company vehicle to conduct service visits;
  • TFI Canada supplies every technician with the most up-to-date technology in the industry, including tablets and smartphones operating cutting-edge cloud-based software;
  • TFI Canada provides all training and tools to be successful in this position;
  • Technicians paid door-to-door.
Job Type:

Full-time, Permanent Hourly rate between $25.00 to $48.50 per hour depending on experience and education.

COVID-19 Considerations:

TFI Canada abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties safely.

Pay:

$25.00-$48.50 per hour

Expected Hours:

No less than 40 per week

Additional Pay:
  • Overtime pay
Benefits:
  • Company car
  • Company events
  • Dental care
  • Paid time off
  • Relocation assistance
  • RRSP match
  • Vision care
Flexible Language Requirement:

French not required

Schedule:
  • Day shift Monday to Friday
  • On call
  • Overtime
Language:

Fluent English (required)

Licence/Certification:
  • Driver's License (required)
  • Gas Technician 3/2 or 313A license/apprentice? (required)
Work Location:

On the road