Major Incident Management Expert

10 hours ago


Hartlepool County Durham, United Kingdom NEC Software Solutions Full time
About Our Company

We are proud to offer a comprehensive package of benefits to our employees at NEC Software Solutions.

Salary and Benefits

We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience.

Job Description

The Major Incident Manager will be responsible for leading the end-to-end process and delivery within our organization. This includes developing and owning the process, leading a team of professionals, and ensuring the team is skilled to meet business needs.

Responsibilities
  • Develop and own the end-to-end process & delivery within NEC for Major Incident Management
  • Lead and develop a cohesive team split across multiple locations and manage people effectively
  • Measure, monitor, and review performance using KPIs and CSFs to ensure alignment with business objectives
  • Ensure team performance and skill levels meet business requirements
  • Allocate work within the team and support bid responses and service offerings development
Requirements
  • 5+ years demonstrable Service Management experience, with a focus on Major Incident Management
  • Stakeholder Management
  • Resource Management
  • Excellent customer service skills and ability to innovate
  • Excellent communication and business writing skills
  • Working knowledge and experience of the ISO20000 Service Management Standard
  • Ability to lead from the front and mentor direct reports and the wider team
  • Excellent problem-solving skills
  • Good working knowledge of infrastructure and application technologies
Qualifications
  • ITIL v3 Foundation
  • ITIL v3 Intermediate Qualification
  • Eligible for NPPVL3 + SC clearance


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