Major Incident Management Expert
10 hours ago
We are proud to offer a comprehensive package of benefits to our employees at NEC Software Solutions.
Salary and BenefitsWe offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience.
Job DescriptionThe Major Incident Manager will be responsible for leading the end-to-end process and delivery within our organization. This includes developing and owning the process, leading a team of professionals, and ensuring the team is skilled to meet business needs.
Responsibilities- Develop and own the end-to-end process & delivery within NEC for Major Incident Management
- Lead and develop a cohesive team split across multiple locations and manage people effectively
- Measure, monitor, and review performance using KPIs and CSFs to ensure alignment with business objectives
- Ensure team performance and skill levels meet business requirements
- Allocate work within the team and support bid responses and service offerings development
- 5+ years demonstrable Service Management experience, with a focus on Major Incident Management
- Stakeholder Management
- Resource Management
- Excellent customer service skills and ability to innovate
- Excellent communication and business writing skills
- Working knowledge and experience of the ISO20000 Service Management Standard
- Ability to lead from the front and mentor direct reports and the wider team
- Excellent problem-solving skills
- Good working knowledge of infrastructure and application technologies
- ITIL v3 Foundation
- ITIL v3 Intermediate Qualification
- Eligible for NPPVL3 + SC clearance
-
Major Incident Operations Leader
5 days ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeWe are seeking a seasoned Major Incident Operations Leader to drive the delivery of our Major Incident Management services at NEC Software Solutions.Key ResponsibilitiesThis is an excellent opportunity to leverage your expertise and take charge of our Major Incident Management operations.You will be responsible for measuring, monitoring and reviewing the...
-
Major Incident Manager
2 weeks ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic...
-
Major Incident Manager
2 weeks ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic...
-
Major Incident Manager Lead
5 days ago
Hartlepool, Hartlepool, United Kingdom NECSWS Full timeJob Title: Major Incident Manager LeadWe are seeking a highly experienced Major Incident Manager Lead to join our team at NECSWS. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our services. Job Description:As a Major Incident Manager Lead, you will be responsible for leading and managing our Major...
-
Incident Response Manager
5 days ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeWe are seeking an experienced Incident Response Manager to oversee the delivery of our Major Incident Management services at NEC Software Solutions.About the RoleThis is an exciting opportunity to join our team and drive the success of our Major Incident Management operations.You will be responsible for allocating work within the team and ensuring adherence...
-
Major Incident Response Lead
10 hours ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout the JobThis exciting role involves leading our Major Incident Response team, overseeing the end-to-end process and ensuring timely resolution of complex issues. The ideal candidate will have a strong background in Service Management, ITIL certifications, and experience in team leadership and management.Key FeaturesSalary: £70,000 - £90,000 per annum...
-
Incident Management Lead
5 days ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeWe are seeking a seasoned Incident Management Lead to join our team at NEC Software Solutions. The successful candidate will have extensive experience in service management, with a strong focus on major incident management.In this role, you will be responsible for developing and owning the end-to-end process and delivery within NEC for major incident...
-
Major Incident Manager
2 weeks ago
Hartlepool, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionPlease note - this role can be hybrid from our Hartlepool or Chippenham Office.ResponsibilitiesDevelop and own the end-to-end process & delivery within NEC for Major Incident ManagementThe ability to lead and develop a cohesive team split across multiple geographic...
-
Major Incident Manager
2 weeks ago
Hartlepool, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionPlease note - this role can be hybrid from our Hartlepool or Chippenham Office.ResponsibilitiesDevelop and own the end-to-end process & delivery within NEC for Major Incident ManagementThe ability to lead and develop a cohesive team split across multiple geographic...
-
Major Incident Manager
1 week ago
Hartlepool, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple...
-
Major Incident Manager
2 weeks ago
Hartlepool, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic...
-
Major Incident Manager
2 weeks ago
Hartlepool, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionPlease note - this role can be hybrid from our Hartlepool or Chippenham Office.ResponsibilitiesDevelop and own the end-to-end process & delivery within NEC for Major Incident ManagementThe ability to lead and develop a cohesive team split across multiple geographic...
-
Incident Management Leader
5 days ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeJob OverviewWe are seeking a highly skilled Incident Management Leader to join our team at NEC Software Solutions.The ideal candidate will have a strong background in service management, with a focus on incident management and ITIL practices.As an Incident Management Leader, you will be responsible for developing and implementing end-to-end processes and...
-
Service Delivery Specialist
11 hours ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeAbout the JobAs a Service Delivery Specialist - Major Incidents at NEC Software Solutions, you will play a critical role in ensuring the smooth operation of our services. Your primary responsibility will be to manage and resolve major incidents that impact our customers.About YouYou have a proven track record in service management, with a focus on major...
-
Incident Response Team Lead
4 hours ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeAbout the RoleWe are seeking an experienced Major Incident Manager to join our team at NEC Software Solutions. As a key member of our incident response team, you will be responsible for leading the end-to-end process and delivery of major incidents within our organization.Key ResponsibilitiesDevelop and own the end-to-end process & delivery within NEC for...
-
Incident Management Lead
9 hours ago
Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full timeJob DescriptionWe are seeking an experienced Incident Management Lead to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for managing and resolving major incidents that impact our customers.About the RoleLead the end-to-end process for major incident management, ensuring prompt and effective...
-
Service Management Expert
3 days ago
Hartlepool, Hartlepool, United Kingdom NECSWS Full timeJob Title: Service Management ExpertWe are seeking a seasoned Service Management Expert to join our team at NECSWS. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our services. Job Description:As a Service Management Expert, you will be responsible for leading and managing our Major Incident Management...
-
Night Manager
2 weeks ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timePlease note - this role can be hybrid from our Hartlepool or Chippenham Office. Develop and own the end-to-end process & delivery within NEC for Major Incident Management Measure, monitor and review performance of the team and process using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy Reviewing and...
-
Night Manager
2 weeks ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timePlease note - this role can be hybrid from our Hartlepool or Chippenham Office. Develop and own the end-to-end process & delivery within NEC for Major Incident Management Measure, monitor and review performance of the team and process using KPIs and CSFs, to ensure they are meeting the needs of our business and align to our IT strategy Reviewing and...
-
Service Management Director
5 days ago
Hartlepool, County Durham, United Kingdom NEC Software Solutions Full timeWe are seeking a highly experienced Service Management Director to join our team at NEC Software Solutions. The successful candidate will have a strong background in service management, with a focus on major incident management.In this role, you will be responsible for building and maintaining relationships with internal and 3rd party organisations as...