Incident Response Manager

6 hours ago


Hartlepool County Durham, United Kingdom NEC Software Solutions Full time

We are seeking an experienced Incident Response Manager to oversee the delivery of our Major Incident Management services at NEC Software Solutions.

About the Role

This is an exciting opportunity to join our team and drive the success of our Major Incident Management operations.

  • You will be responsible for allocating work within the team and ensuring adherence to contractual SLAs.
  • Provide Major Incident reporting as required by each contract.
  • Work closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders.
Requirements

To be successful in this role, you will need:

  • 5 Years+ demonstrable Service Management experience, with a focus on Major Incident Management.
  • Strong communication and problem-solving skills.
  • Proven track record of leading teams and managing resources.
Benefits

We offer a competitive compensation package, including:

  • An estimated annual salary of £80,000 - £100,000.
  • A comprehensive benefits package, including private medical cover, life assurance, and a group pension plan.
  • A range of flexible benefits to suit your individual needs.
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