Incident Management Lead

8 hours ago


Hartlepool County Durham, United Kingdom NEC Software Solutions Full time

We are seeking a seasoned Incident Management Lead to join our team at NEC Software Solutions. The successful candidate will have extensive experience in service management, with a strong focus on major incident management.

In this role, you will be responsible for developing and owning the end-to-end process and delivery within NEC for major incident management. This includes leading and developing a cohesive team split across multiple geographic locations and managing people effectively.

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience. We offer a range of benefits, including private medical cover, 25 days paid holiday, and a Group Pension Plan.

Job Requirements
  • 5+ years of demonstrable Service Management experience, with a focus on Major Incident Management
  • Stakeholder Management
  • Resource Management
  • Excellent customer service skills and an ability to innovate


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