Housing Officer

3 days ago


Brent, Greater London, United Kingdom Look Ahead Care Support and Housing Full time
Job Description

About the Role

We are seeking a highly skilled and motivated Housing Officer to join our team in Brent. As a key member of our Homelessness service, you will be responsible for maximising rental income and ensuring the effective management of rent arrears.

Key Responsibilities

  1. Take responsibility for maximising rent collection across a defined patch of our portfolio of properties, ensuring that rent collection targets are met and tenancies sustained.
  2. Advise operational teams on their support-related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher-level and more complex arrears cases.
  3. Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to our debt collection agency.
  4. Ensure that the rent collection function is carried out both sensitively and in a timely fashion to avoid the build-up of excessive arrears and record all case details accurately.
  5. Ensure that all sign-ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.

About You

To be successful in this role, you will need:

  • A strong understanding of the needs of customers who have experienced homelessness and who may also have support needs.
  • Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
  • Excellent communication skills and experience of dealing with vulnerable people in a sensitive, friendly, and clear manner.

What We Offer

As a Housing Officer with Look Ahead, you will have the opportunity to work with a dynamic and innovative care and support business that is committed to building better lives through social care and housing in local communities. We offer a range of benefits, including:

  • A competitive salary.
  • 25 days annual leave.
  • Pension schemes.
  • Staff discounts.
  • Healthcare.
  • Career progression opportunities.

How to Apply

If you are a motivated and experienced Housing Officer looking for a new challenge, please apply now. We look forward to hearing from you.


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