Customer Service Representative

4 weeks ago


Brent, United Kingdom MMP Consultancy Full time
About the Role

We are seeking an experienced Customer Service Advisor with a background in housing and/or repairs to join our client, a local authority in London, on a temporary basis. As the first point of contact for residents, you will handle enquiries related to housing services and repairs, providing timely and effective advice to ensure customers receive accurate information at the first point of contact.

Key Responsibilities
  • Provide front-line support for residents, resolving housing and repairs enquiries via phone, email, web, social media, and post.
  • Offer timely and effective advice, ensuring customers receive accurate information at the first point of contact.
  • Escalaate more complex queries to the appropriate departments, ensuring a seamless customer experience.
  • Manage a variety of tasks including issuing rent statements, taking payments, scheduling repairs, and assisting with appointment bookings.
  • Work closely with the housing and repairs teams, ensuring accurate information is captured and passed on to relevant teams.
  • Ensure high levels of customer satisfaction by working towards key performance targets.
Requirements
  • Essential: Proven experience in customer service, specifically within housing services and/or repairs.
  • Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and effectively.
  • Good working knowledge of customer management systems and the ability to maintain accurate records.
  • Experience working in a fast-paced, target-driven environment.
  • Proficiency in Microsoft Office and other software tools.
  • Strong organisational skills and attention to detail.
What We Offer
  • Competitive hourly rate of £22.92 (Umbrella).
  • Hybrid working with three days in the office, offering flexibility.
  • An opportunity to use your housing and repairs expertise in a vital customer-facing role.
  • Multiple temporary contracts available.


  • Brent, Greater London, United Kingdom SLS Recruitment Full time

    Exciting Opportunity in Sales and Customer ServiceWe are seeking a Sales and Customer Service professional to join our team at SLS Recruitment. This is a fantastic opportunity to start a new career in sales and customer service, with a highly flexible schedule and excellent national and international travel opportunities.The role includes customer service,...


  • Brent, United Kingdom Vox Network Consultants Full time

    Customer Service AdvisorRole: Customer Service (Housing Repairs)Location: Office basedSalary: £23 per hour (PAYE via Umbrella)Duration: 3 to 6 months ongoingJob PurposeTo provide a single point of contact for customers contacting the council about housing services and repairs.To ensure that customers receive a timely and positive response to their contact...


  • Brent, United Kingdom Vox Network Consultants Full time

    Job Title: Customer Service AdvisorRole: Customer Service (Housing Repairs)Location: Office based, Monday to FridayHourly Rate: £23 per hour, PAYE via UmbrellaContract Duration: 3 to 6 months, ongoingJob PurposeTo provide a single point of contact for customers contacting the council about housing services and repairs.To ensure that customers receive a...


  • Brent, United Kingdom Vox Network Consultants Full time

    Job Title: Customer Service AdvisorRole: Customer Service (Housing Repairs)Location: Office based, Monday to FridayHourly Rate: £23 per hour, PAYE via UmbrellaContract Duration: 3 to 6 months, ongoingJob PurposeTo provide a single point of contact for customers contacting the council about housing services and repairs.To ensure that customers receive a...


  • Brent, United Kingdom Vox Network Consultants Full time

    Customer Service AdvisorRole: Customer Service (Housing Repairs)Location: Office based, Monday to FridayPay: £23 per hour, PAYE via UmbrellaDuration: 3 to 6 months, ongoingJob PurposeTo provide a single point of contact for customers contacting the council about housing services and repairs.To ensure that customers receive a timely and positive response to...


  • Brent, United Kingdom Vox Network Consultants Full time

    Customer Service AdvisorRole: Customer Service (Housing Repairs)Location: Office based, Monday to FridayPay: £23 per hour, PAYE via UmbrellaDuration: 3 to 6 months, ongoingJob PurposeTo provide a single point of contact for customers contacting the council about housing services and repairs.To ensure that customers receive a timely and positive response to...


  • Brent, United Kingdom MMP Consultancy Full time

    About the Role:We are seeking an experienced Customer Service Advisor with a background in housing and/or repairs to join our client, a local authority in London, on a temporary basis. In this role, you will be the first point of contact for residents, handling enquiries related to housing services and repairs.Key Responsibilities:Provide front-line support...


  • Brent, United Kingdom Sytner Full time

    About the RoleMercedes-Benz of West London Corporate Sales is seeking a skilled Customer Support Executive to join our dynamic team.As a Customer Support Executive, you will be responsible for delivering exceptional customer service, ensuring seamless order and delivery processes, and maintaining accurate records.You will work closely with our management and...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job Title: KeyholderWe're seeking a highly motivated and customer-focused individual to join our team as a Keyholder. As a Keyholder, you'll be responsible for...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job Title: KeyholderWe're seeking a highly motivated and customer-focused individual to join our team as a Keyholder. As a Keyholder, you'll be responsible for...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job SummaryWe're seeking a highly motivated and customer-focused Keyholder to join our team at NEOM Wellbeing in Brent Cross. As a Keyholder, you'll be...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job SummaryWe're seeking a highly motivated and customer-focused Keyholder to join our team at NEOM Wellbeing in Brent Cross. As a Keyholder, you'll be...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job SummaryWe're seeking a highly motivated and customer-focused Keyholder to join our team at NEOM Wellbeing in Brent Cross. As a Keyholder, you'll be...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About NEOM WellbeingWe're a movement that's passionate about supercharging the wellbeing of our communities and the planet. As a B Corp certified business, we're committed to making a positive impact.Job SummaryWe're seeking a highly motivated and customer-focused Keyholder to join our team at NEOM Wellbeing in Brent Cross. As a Keyholder, you'll be...


  • Brent, Greater London, United Kingdom MW Eat Full time

    About the Role:At Masala Zone Soho, we are passionate about delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic individual to join our team as a Waiting Staff member.Your Key Responsibilities:• Provide exceptional customer service, ensuring a warm and welcoming environment for all guests.• Work collaboratively as part...


  • Brent, United Kingdom Ballers Direct Marketing Ltd Full time

    **Join Our Winning Team as a Brand Ambassador! - Immediate start available** Are you ready to kickstart your career in the exciting world of direct marketing? Look no further - Ballers Direct Marketing is your ticket to success! - **What We Offer**:_ - **No Experience Needed - We coach and mentor you!**_ - Competitive Earnings & Perks - Fun & Dynamic Work...


  • Brent, United Kingdom Service Care Legal Full time

    Service Care Solutions is proud to be partnering with a reputable local authority in London to recruit an experienced and qualified legal professional specializing in Homelessness and Civil Litigation. This is a fantastic opportunity to join a dynamic legal team, where you will play a pivotal role in providing expert legal counsel to the council, senior...


  • Brent, United Kingdom Service Care Legal Full time

    Service Care Solutions is proud to be partnering with a reputable local authority in London to recruit an experienced and qualified legal professional specializing in Homelessness and Civil Litigation. This is a fantastic opportunity to join a dynamic legal team, where you will play a pivotal role in providing expert legal counsel to the council, senior...


  • Brent, Greater London, United Kingdom Norton Way Group Full time

    Company OverviewNorton Way Group is a powerhouse in the automotive industry, established in 1989 and representing a diverse range of leading automotive brands. We've cultivated a culture of innovation, service, and dedication to our customers, spanning 7 sites across Hertfordshire, Bedfordshire, and West London.Job DescriptionWe're seeking a highly skilled...


  • Brent Cross, United Kingdom NEOM Wellbeing Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at NEOM Wellbeing in Brent Cross. As a key member of our wellbeing hub, you will be responsible for delivering exceptional customer experiences that inspire wellbeing and drive sales.Key ResponsibilitiesDrive forward sales and...