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Customer Service Ambassador
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at NEOM Wellbeing in Brent Cross. As a key member of our wellbeing hub, you will be responsible for delivering exceptional customer experiences that inspire wellbeing and drive sales.
Key Responsibilities
- Drive forward sales and company objectives by providing outstanding customer service and promoting our wellbeing products.
- Be responsible for opening and closing the store, ensuring a seamless customer experience.
- Take ownership of cash handling and banking procedures, maintaining accuracy and attention to detail.
- Assist the team and store management with daily tasks, supporting the smooth operation of the store.
- Support with stock management, including unloading deliveries and sending stock to the store.
- Be proficient in Microsoft Office, Excel, and Google Drive, using these tools to drive sales and customer engagement.
- Provide the highest standard of NEOM Customer Experience at all times, inspiring wellbeing and driving customer loyalty.
- Work proactively, taking initiative to drive sales and customer engagement.
- Maintain company standards at all times, ensuring a clean, tidy, and visually appealing store environment.
Requirements
We are looking for a self-motivated and customer-focused individual with a passion for wellbeing and customer service. Key requirements include:
- Previous retail experience, preferably in a health or beauty environment.
- A passion for wellbeing and customer service.
- A love of customer service that translates to inspiring colleagues.
- Self-motivation and ability to maintain impeccable standards in store.
- Confident communication skills, treating everyone with honesty, kindness, and respect.
- Team player with a can-do attitude.
- Meticulous attention to detail.
- Ability to work retail hours, including weekends and evenings.
Benefits
We offer a range of benefits to support your wellbeing and career development, including:
- TIME TO CHILL - 25 days holiday plus bank holidays.
- BIRTHDAY TREAT - Time off on your birthday.
- WELLBEING TIME– take time off to recharge and reset.
- NEOM GOODIES - a free NEOM product each month plus staff discount.
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts.