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IT Operations Support Specialist

2 months ago

Salford, Salford, United Kingdom Matchtech Full time
Job Description

Matchtech is currently supporting our Central Government client in seeking an Operations Support Analyst assignment, on an initial 6 month contract.

The ideal candidate will have a recent background using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services for users. Providing support to incident and problem resolution activities, regularly engaging with other teams and/or suppliers to ensure service performance, availability and security is maintained in line with agreed SLAs.

Key responsibilities include:

  • Tracking incidents using service management tools
  • Producing supporting reports/data as required
  • Understanding and adhering to ITOC and ITIL event, incident and problem management policies, procedures, OLAs and SLAs

Essential skills:

  • Good interpersonal skills, with an ability to communicate effectively and professionally
  • Ability to work as part of a team and to engage effectively with suppliers and customers
  • Knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledge

Desired skills:

  • Experience of performing a similar role within the Civil Service or at other organisations
  • Understanding and/or experience of adhering to ITIL v3/v4 service management processes and procedures
  • Using an enterprise monitoring toolset to monitor infrastructure, network and applications
  • Using a Service Management toolset to log and update service incidents

To apply, please submit your latest CV for review.