Customer Service Representative

3 days ago


Baldock, Hertfordshire, United Kingdom German Doner Kebab Full time
Restaurant Team Member Job Description

We are seeking a motivated and enthusiastic Restaurant Team Member to join our team at German Doner Kebab in Baldock, Hertfordshire.

About the Role:

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment. As a Restaurant Team Member, you will be responsible for providing outstanding guest care and ensuring that every customer leaves the restaurant having had a great experience.

Main Responsibilities:
  • Guest Experience: Our Guest is first in everything we do. You will be the driving force of helping to achieve our brand standards by providing excellent guest care and ensuring that every guest has a positive experience.
  • Teamwork: You will work as part of a team to deliver exceptional food quality, outstanding guest care and amazing service.
  • Communication: You will assist guests in choosing meals and drinks and provide additional up-sell information.
  • Order Processing: You will process guests' orders through the POS system and deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Cleaning and Maintenance: You will ensure that all guest areas are clean, sanitary, and tidy.
Key Skills & Knowledge:
  • Communication Skills: You will have the ability to speak clearly and listen attentively to guests and other team members.
  • Presentation: You will maintain a clean and smart appearance and display a positive and enthusiastic approach to all tasks.
  • Problem-Solving: You will adapt to changing business volume levels with a sense of urgency and be able to follow instructions to achieve brand standards.
  • Menu Knowledge: You will demonstrate a complete understanding of the menu and allergens.
  • Administrative Tasks: You will be able to fill in daily paperwork in line with GDK standards.
Benefits:

We offer a competitive salary of £25,000 per annum, plus opportunities for career progression and professional development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you



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