Contact Centre Representative
2 weeks ago
We are seeking enthusiastic and motivated Customer Service Advisers to join our contact centre team at Pelican Business Services. As a Contact Centre Representative, you will be responsible for handling customer inquiries and resolving customer complaints and concerns in a timely and efficient manner.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to work well under pressure and meet deadlines. You will also have strong problem-solving and analytical skills, with a keen eye for detail.
Key Responsibilities:
- Respond to customer inquiries and resolve customer complaints and concerns.
- Maintain accurate records of customer interactions and resolve any discrepancies.
- Work collaboratively with colleagues to achieve team objectives.
Requirements:
- Minimum 6 months of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
What We Offer:
- A competitive salary of approximately £21,500 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative team environment.
About Us:
Pelican Business Services is a leading provider of customer service solutions, committed to delivering exceptional experiences for our customers. Our contact centre is at the heart of our business, and we are looking for talented individuals to join our team and help us achieve our goals.
Please note: The salary range may vary depending on location and experience. We are an equal opportunities employer and welcome applications from diverse candidates.
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