Customer Support Professional

2 weeks ago


Nailsea, North Somerset, United Kingdom Pelican Business Services Full time
Job Opportunity at Pelican Business Services

We are seeking highly skilled Customer Service Advisers to join our dynamic contact centre team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

The successful candidate will be responsible for handling a high volume of inbound calls from customers with queries regarding their water bills, ensuring that all issues are resolved efficiently and effectively.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner.
  • Resolve customer complaints and concerns in a timely and satisfactory manner.
  • Maintain accurate records of customer interactions and resolve any discrepancies.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary of approximately £22,500 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.

About Us:

Pelican Business Services is a leading provider of customer service solutions, committed to delivering exceptional experiences for our customers. Our contact centre is at the heart of our business, and we are looking for talented individuals to join our team and help us achieve our goals.

Please note: The salary range may vary depending on location and experience. We are an equal opportunities employer and welcome applications from diverse candidates.



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