Customer Service Advisor
3 days ago
Are you passionate about providing exceptional customer service? Would you like a new opportunity near the Bristol area? Red is recruiting a Customer Service Advisor to join a multi-award-winning company based in Nailsea, South Bristol. This is a fantasticopportunity to become part of a team that places both their customers and people at the heart of everything they do.
**Package and benefits of a Customer Service Advisor**:
- **Salary**:£11.66 per hour
- **Location**: Nailsea, South Bristol
- **Contract**: Temporary to permanent, 40 hours per week (or 37 hour option)
- **Hours**:Monday to Friday, 8:30 am - 4:45 pm
- 25 days' holiday
- Contributory pension scheme
- Free local parking in Nailsea, South Bristol
- Online employee discount and cashback scheme with major retailers
- Progression opportunities available
- In-house health, wellbeing, and support groups
**Responsibilities of a Customer Service Adviser**:
- Provide first-class customer service skills, ensuring service levels remain a unique selling position
- Resolve queries at the first point of contact, where possible
- Resolve each enquiry within the designated timeframe
- Deal with complaints, potentially of an emotive nature
- Adhere with company policies, market code and compliance
- Constantly achieve top quality results, taking feedback on board
**Skills of a Customer Service Adviser**:
- Experience in a customer-facing environment, ideally retail or call centre
- Excellent communication skills both verbal and written
- Strong general IT knowledge with the ability to learn new systems quickly
- Able to work within a team as well as individually
- Can work in a high-volume environment
- Can demonstrate initiative and problem-solving skills
- Willingness to improve performance through training and coaching
Red Recruitment (Agency)
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