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Customer Service Adviser
7 months ago
**Looking to work for us? Great choice as we love it here too**
***
**Perks**
***
We want you to know all the great perks we offer our valued and engaged team members
- **Office based** so you will enjoy face to face contact with your team and line manager
- Opportunity to **buy or sell** holiday
- Pay **increments yearly** rewarding your first 3 years of service
- **Performance related bonus** of up to 10%
- A **health plan** which can support you with your health care costs
- **£1000 refer a friend/family scheme**:
- **Life assurance** of up to four times your salary
- **Sustainable benefits** - including electric vehicle and cycle2work scheme
- A range of **family friendly policies** include enhanced maternity leave and paternity leave
- **Cashback and discounts** from over 1200 retailers
- **Pension scheme **of up to 20% combined contribution
- 25 days holiday **rising **to 28
- Paid **community **day
- **No weekends or Bank Holiday working here**:
- We also have cafes, shopping, beauty services and recreational facilities on our doorstep.
**Who are we?**
***
water2business is **the highest rated** water company on trust pilot who provide billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over **85,000 customers** and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the **heart of everything we do**.
**What will you be doing?**
***
From interview to offer we will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our **unique onboarding programme**.
**About you?**
***
Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver **great customer service** through building rapport via our communications, we know you will have a positive “can do” attitude, enthusiasm to learn new skills and the ability to exceed both your own and **our customers' expectations**. You have a strong customer focus and the ability to make every interaction memorable for our customers.
You also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative and you will need to be able to demonstrate **resilience and reliability**, working to department targets.
You enjoy being part of a **team** and working with others but are also able to use your own initiative and assess information to confidently make and implement decisions. You have the ability to think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself and the business.
**The important stuff**
***
We pride ourselves on being an **inclusive** and **engaging** place to work. Our annual **People Promises** are based directly on feedback from our team members. Our **committees** and **working groups** including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our **own people.**
***
In this role you will benefit from our **coaching and mentoring framework** and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
