Quality Assurance Tester

The role

An exciting opportunity has arisen for a Quality Assurance Tester to join the Testing Team within our busy Business Support Services department. This is a key role to ensure that the quality of our communications meet our high standards before arriving to our customers along with ensuring our technologies are robust, user friendly and reliable before they are used. You will also support the preparing and producing of Test Plans and Scripts, working closely with our internal and external customers.

The Quality Assurance Tester role will also be responsible for defect management and take ownership of resolution for our people and customers. You will also work closely with Business Analysts and Systems Specialists to ensure the overall testing approach meets all requirements for change.

About you

You will be working with teams throughout the business and third-party suppliers. So, as well as a keen eye for detail, you will need to have excellent communication skills at all levels. You will need to be able to prioritise your own workloads to work toward challenging deadlines and understand software testing techniques.

If you’re keen to learn new things and get a buzz out of problem solving, then please get in touch. We would love to hear from you.

Benefits for you
- Annual leave: 25 days plus bank holidays, increasing to 28 over five years
- Opportunity to buy or sell up to five days holiday
- Generous Pension scheme offering up to 20% combined contribution
- Optimise Health Plan supporting you with your healthcare costs
- Town centre location with free local parking and an easy commute
- 'Refer a friend/family scheme
- Life assurance of up to four times your salary
- Dedicated development and progression programme
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Support from Mental Health First Aiders
- Paid community day
- Cashback and discounts from over 1,200 retailers

What will you get from us?

It’s easy to say this is a great place to work but we don’t expect you to just take our word for it We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement', a perfect representation of our priorities. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

From interview to offer we will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our corporate induction. We will support you to unlock your potential and build your career with us.

We pride ourselves on being an inclusive and engaging place to work. We don’t tell you what is important to you - we encourage our people to tell us and continuously look for ways and initiatives to support our team members. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups (including Health and Wellbeing, Mental Health First Aiders, our LGBTQ+ alliance and our Working Parents group to name just a few) are populated by our own people.

We are proud to be a life friendly employer offering a flexible working policy encouraging our team members to have a working pattern that fits in with their lives. Our ‘family friendly’ culture ensures you are supported through all the important milestones in your family life, including time off to see your child participate in their nativity play, sports day, or graduation.

Who we are?

Pelican Business Services employs around 350 people and is based in Nailsea just south of Bristol providing customer services for clients including Wessex and Bristol Water. From meter reading and billing to collections and offering support we aim to deliver the best customer experience. We are proud to be a multiple award-winning company including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, 2021 South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK