Technical IT Lead

2 days ago


Crewe, Cheshire East, United Kingdom Nextech Group Ltd Full time
Job Overview
We are seeking a highly skilled Senior IT Engineer to join our team at Nextech Group Ltd. As a key member of our technical team, you will be responsible for providing expert-level support and guidance on software and hardware issues.

About the Role
This is an exciting opportunity for a motivated and experienced IT professional to take on a challenging role that requires strong problem-solving skills, technical expertise, and excellent communication abilities. You will work closely with our clients to diagnose and resolve complex technical issues, provide 1st and 2nd line helpdesk support, and conduct IT audits to identify areas for improvement.

Your Responsibilities
  • Harness your expertise to diagnose and resolve software and hardware issues through remote networking or client site visits.
  • Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment.
  • Pursue Microsoft Certifications for IT Professionals to advance your skills and knowledge base.
  • Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings.
  • Uphold clients' health and safety procedures and policies, ensuring the well-being of both customers and colleagues.

Your Qualities and Skills
  1. Exude professionalism and a positive attitude, embodying our commitment to excellence.
  2. Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow.
  3. Communicate effectively, both verbally and in writing, maintaining polished presentation.
  4. Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies.
  5. Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts.
  6. Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement.


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