Customer Service Portfolio Manager

1 week ago


Malmesbury, United Kingdom Siamo Group Ltd Full time

We are working with a rapidly expanding property and site security specialist that is seeking a Customer Service Portfolio Manager to join their alarm activation team.

This exciting role involves managing client relationships, developing and maintaining a portfolio of clients, and providing expert advice and support to ensure exceptional customer service.

The company has experienced significant growth, increasing its client base by over 30% in the last year and offers a positive employer culture. The team works a 4 on 4 off rota from 07:00am to 19:00pm.

  • A competitive salary of £25,000 - £35,000 per annum
  • 10% annual bonus scheme
  • 20 days annual leave with bank holidays
  • Life Insurance
  • Free onsite parking
  • Company pension scheme
  • Access to ongoing training and professional development opportunities

In this role, you will be responsible for:

  • Developing and maintaining strong relationships with existing clients
  • Managing customer queries and resolving issues efficiently
  • Processing work orders and handling client requests
  • Providing excellent customer service and ensuring high levels of satisfaction
  • Collaborating with colleagues to achieve team objectives

To succeed in this position, you should have:

  • Previous experience in a customer-facing role or administration
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Office and Outlook
  • Full UK Driving License


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