Customer Service Portfolio Manager
1 week ago
We are working with a rapidly expanding property and site security specialist that is seeking a Customer Service Portfolio Manager to join their alarm activation team.
This exciting role involves managing client relationships, developing and maintaining a portfolio of clients, and providing expert advice and support to ensure exceptional customer service.
The company has experienced significant growth, increasing its client base by over 30% in the last year and offers a positive employer culture. The team works a 4 on 4 off rota from 07:00am to 19:00pm.
- A competitive salary of £25,000 - £35,000 per annum
- 10% annual bonus scheme
- 20 days annual leave with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Access to ongoing training and professional development opportunities
In this role, you will be responsible for:
- Developing and maintaining strong relationships with existing clients
- Managing customer queries and resolving issues efficiently
- Processing work orders and handling client requests
- Providing excellent customer service and ensuring high levels of satisfaction
- Collaborating with colleagues to achieve team objectives
To succeed in this position, you should have:
- Previous experience in a customer-facing role or administration
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and Outlook
- Full UK Driving License
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