Customer Services Co-ordinator/Admin

3 weeks ago


Malmesbury, United Kingdom CV-Library Full time

Customer Service Executive - Malmesbury  £25,000 - £27,500
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Operative to join their customer services department.
 
You will effectively managing the customer journey from a 1st point of call, issuing support and referring to selected departments. Through-out this role you will be managing a portfolio of customers ensuring site safety and management of these. 
 
Containing varied responsibilities for the hungry candidate to get stuck into this role. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.  
 
07:00am - 19:00pm. On a 4 on and 4 off rota providing perfect work life balance. 
 
Benefits our client offers permanent staff shows below: 

10% annual bonus scheme
20 day annual leave entitlement and bank holidays 
Life Insurance 
Free onsite parking 
Company pension scheme 
Joining a fantastic company culture all working towards a joint goal  
This Customer Service Executive role will hold the below responsibilities: 

Managing customer relationships arranging quotes and relationship management 
Deal with inbound customer enquiries 
The processing and action of work orders compiled by their clients
Managing a portfolio of clients requests and provide aftercare 
Dealing with invoice queries and issuing customer invoices
General administration duties
Handling of complaints in accordance with the agreed escalation process 
The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below: 

Previous exposure within an administrative or customer service role is essential 
Naturally a confident communicator with the ability to build secure relationships 
A progressive and professional mindset with the want to grow 
Previous experience with invoicing or customer queries would be advantageous
Excellent Attention to detail
Competent in Microsoft office and outlook
Able to multitask and prioritise workload
Full UK Driving License 
Locality: Chippenham, Cirencester, Royal Wootton Bassett, South Cerney, Stroud, Tetbury



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