Customer Service Consultant

5 months ago


Malmesbury, United Kingdom Siamo Group Full time

We here at Siamo Recruitment are working with a security specialist who are a market leader within their field, due to growth and company vision our client requires a Customer Service Consultant to manage the relationship between dedicated account managers and their clients.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. This Customer Service Consultant offers clear progression path, an opportunity to develop and managing a wealth of relationships both internally and externally along with many other benefits as stated below:

- 10% annual bonus scheme
- Hybrid working pattern providing 2 days from home
- 20 day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal

**This** **Customer Service Consultant** **role will hold the below responsibilities**:

- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Malmesbury, Wiltshire, United Kingdom Siamo Group Full time

    Customer Service LiaisonAt Siamo Group, we are seeking a skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for managing customer relationships, arranging quotes, and providing exceptional customer service. This role requires strong communication and interpersonal skills, as well as the ability to work...


  • Malmesbury, United Kingdom Corston Architectural Detail Full time

    We’re looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who’s approachable and organised, with previous experience in a technical customer service environment where you’ll have developed a flair for establishing rapport with customers. **The role responsibilities;** - Ideally you will have previous...


  • Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

    Job DescriptionWe are seeking a Customer Service Liaison to join our team at Siamo Group Ltd. As a key member of our customer services department, you will be responsible for managing the customer journey from initial contact to resolution.Key Responsibilities:Provide exceptional customer service to our clientsManage customer complaints and issues in a...


  • Malmesbury, Wiltshire, United Kingdom Tandem Talent Ltd Full time

    As a valued member of Tandem Talent Ltd, you'll be at the forefront of delivering exceptional service to outdoor enthusiasts.Key Responsibilities:Deliver outstanding service via telephone, chat, and email.Build rapport quickly to understand and meet each customer's unique needs.Represent our company with passion, ensuring a positive and friendly experience...


  • Malmesbury, United Kingdom Siamo Group Ltd Full time

    Customer Service Executive RoleAt Siamo Group Ltd, we are seeking a skilled Customer Service Executive to join our team. This role is ideal for a passionate and confident communicator who can provide a positive customer experience.The successful candidate will be responsible for managing customer relationships, arranging quotes, and relationship management....


  • Malmesbury, United Kingdom Siamo Recruitment a division of Siamo Group Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security. As the Customer Service...


  • Malmesbury, United Kingdom CV-Library Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.  As the...


  • malmesbury, United Kingdom Siamo Group Ltd Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...


  • Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

    Customer Service Executive RoleWe are working with a thriving firm in the property and site security sector. This client is growing their client base and seeking a passionate Customer Service Executive to join their alarm activation team. Our client is a specialist in a bespoke industry and one of the UK's leaders in property and site security.Key...


  • Malmesbury, United Kingdom Landscapeplus Ltd Full time

    A growing and forward thinking wholesale company, supplying Landscape Professionals across the UK with quality trade products. We are looking for a dedicated individual to join our exciting and ambitious team. **Job description** **As a part of our Customer Service team you will work with our established Sales and Service team producing quotes & orders for...


  • Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

    We are seeking a Customer Service Liaison to join our team at Siamo Group Ltd. This role will involve managing the customer journey from initial contact to resolution, ensuring a high level of customer satisfaction.Key Responsibilities:Effective communication with customers via phone, email, and in-personResolving customer complaints and issues in a timely...


  • Malmesbury, United Kingdom Siamo Group Full time

    10% annual bonus scheme - Hybrid working pattern providing 2 days from home - 20 day annual leave entitlement with bank holidays - Life Insurance - Free onsite parking - Company pension scheme - Joining a fantastic company culture all working towards a joint goal **This Customer Service Administrator role will hold the below responsibilities**: - Managing...


  • Malmesbury, United Kingdom Siamo Recruitment a division of Siamo Group Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security. As the Customer Service...


  • Malmesbury, United Kingdom CV-Library Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.  As the...


  • malmesbury, United Kingdom Siamo Group Ltd Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...


  • Malmesbury, United Kingdom Siamo Group Ltd Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...


  • Malmesbury, United Kingdom Siamo Group Ltd Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...


  • Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

    Job RoleWe are excited to be working with a thriving organisation within the bespoke industry, as they continue to grow their client base. As a Customer Service Coordinator, you will play a key role in managing the customer journey from initial contact to resolution, ensuring a high level of customer satisfaction.Effectively manage customer interactions,...


  • Malmesbury, United Kingdom Siamo Group Ltd Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...


  • Malmesbury, United Kingdom Siamo Group Full time

    We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.As the Customer Service...