Customer Service Consultant
5 months ago
We here at Siamo Recruitment are working with a security specialist who are a market leader within their field, due to growth and company vision our client requires a Customer Service Consultant to manage the relationship between dedicated account managers and their clients.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. This Customer Service Consultant offers clear progression path, an opportunity to develop and managing a wealth of relationships both internally and externally along with many other benefits as stated below:
- 10% annual bonus scheme
- Hybrid working pattern providing 2 days from home
- 20 day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal
**This** **Customer Service Consultant** **role will hold the below responsibilities**:
- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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