Customer Service Advisor
3 months ago
We’re looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who’s approachable and organised, with previous experience in a technical customer service environment where you’ll have developed a flair for establishing rapport with customers.
**The role responsibilities;**
- Ideally you will have previous experience within Technical Customer Service, but your ability to learn is just as important, as training and support will be given to the right person.
- Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.
- Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Remain up-to-date on existing and new products, services and policies.
- Collect and report customer feedback to ensure that best practice is recognised and maintained.
- Have experience within a customer service environment
- Have excellent IT skills and able to navigate between various systems
- Have a good knowledge of CRM systems
- Be highly task and KPI driven
- Be comfortable with data Entry with good attention to detail
- Be used to working collaboratively and as part of a successful team.
**Benefits**
- Competitive salary
- 25 days holiday
- Company Pension Scheme
- Friends and family discount across all Corston product
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- This role is office based in SN16 0HW, do you have your own transport to commute daily?
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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