Customer Service Advisor

3 months ago


Malmesbury, United Kingdom Corston Architectural Detail Full time

We’re looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who’s approachable and organised, with previous experience in a technical customer service environment where you’ll have developed a flair for establishing rapport with customers.

**The role responsibilities;**
- Ideally you will have previous experience within Technical Customer Service, but your ability to learn is just as important, as training and support will be given to the right person.
- Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.
- Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Remain up-to-date on existing and new products, services and policies.
- Collect and report customer feedback to ensure that best practice is recognised and maintained.
- Have experience within a customer service environment
- Have excellent IT skills and able to navigate between various systems
- Have a good knowledge of CRM systems
- Be highly task and KPI driven
- Be comfortable with data Entry with good attention to detail
- Be used to working collaboratively and as part of a successful team.

**Benefits**
- Competitive salary
- 25 days holiday
- Company Pension Scheme
- Friends and family discount across all Corston product

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Ability to commute/relocate:

- Malmesbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: CorstonCSA0422



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