Customer Service Representative

4 weeks ago

Chelmsford, Essex, United Kingdom Service Care Solutions Ltd Full time
Job Title: Customer Service Advisor

Location: Chelmsford, Essex

Contract Type: Temporary Ongoing

Work Pattern: Full-time and Part-time

We are seeking a Customer Service Advisor to join our team on a temporary contract. As a key point of contact, you will provide exceptional customer service to a diverse range of customers and residents over the phone.

Key Responsibilities:

  • Provide prompt and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
  • Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
  • Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
  • Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
  • Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
  • Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.

Candidate Requirements:

  • Call centre experience
  • Excellent communication and problem-solving skills
  • Ability to establish genuine human connections with a diverse range of customers
  • Computer literacy and multitasking skills
  • Flexible and proactive approach to work
  • No previous housing experience or knowledge necessary

The pay rate for this role is £18.65-£20.52 per hour (LTD company rate), or £14.19-£15.61 per hour (PAYE equivalent), inclusive of holiday.

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