Senior Hotel Operations Manager
4 days ago
We are seeking an exceptional Deputy Hotel Manager to join our team in Alnwick, Northumberland.
About the RoleThis is a pivotal position within our hotel management structure, reporting directly to the Hotel Manager. You will lead by example, ensuring the successful daily operation of the site and developing high-performing teams that deliver exceptional guest experiences.
Key Responsibilities- Manage the day-to-day running of the hotel, empowering and developing staff to achieve their best and drive business results.
- Drive commercial best practices, maximise revenue opportunities, and work with the Hotel Manager to manage controllable costs and labour control.
- Oversee all business areas with attention to detail, ensuring brand standards are consistently delivered and utilising guest feedback to improve performance against key performance indicators (KPIs).
- Support the Hotel Manager in delivering the site business plan, enabling the bigger picture and driving business growth.
- Demonstrate knowledge of health and safety compliance and manage audit processes to a high standard.
To be successful in this role, you will require:
- A proven track record in hospitality, leisure, retail, or similar background, driven by guest service and business results.
- Experience within food and beverage or food services is desirable.
- A visible passion for setting high standards and driving results.
In addition to a competitive salary, you will also benefit from:
- Full induction and training.
- Excellent access to training and development programmes.
- Autonomy over the running of the hotel.
- The top tools and systems to achieve your KPIs.
- 25% off in Whitbread Restaurants and up to 50% off Premier Inn hotels.
- 33 days annual leave.
- High street and retail discounts, including phone packages, cinema tickets, and gym membership.
We believe everyone is unique and should have no barriers to entry or limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups, such as women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community.
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