Frontline Service Coordinator

3 weeks ago


Cromer, Norfolk, United Kingdom Sanctuary Group Full time
About Us

Sanctuary Supported Living is a national organisation dedicated to delivering high-quality personalised housing, care, and support services to individuals across England.

Job Overview

We are seeking an experienced Frontline Service Coordinator to join our team at Cabbell Road, Cromer. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our service.

Key Responsibilities
  • Customer Support: Provide exceptional customer service, responding promptly to queries and resolving issues in a professional manner.
  • Relationship Building: Develop strong relationships with customers, helping them to develop life skills and achieve their goals.
  • Safety and Security: Maintain the security of the service, including conducting fire safety checks and ensuring the overall safety of customers.
  • Administrative Tasks: Accurately record and update customer notes, maintaining accurate records as required.
Requirements

To be successful in this role, you will need:

  • Previous Experience: Experience working with vulnerable adults or young people, ideally in a care or support setting.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • IT Confidence: Proficiency in using IT systems, including Microsoft Office.
Benefits

As a valued member of our team, you can expect a range of benefits, including:

  • Competitive Salary: £11.61 per hour.
  • Holiday Entitlement: At least 25 days paid holiday, rising to 30 days after 5 years' service (pro rata).
  • Pension Scheme: Employer contributions to a pension scheme.
  • Flexible Working: Opportunities for flexible working arrangements.

Closing Date: Applications will be reviewed on a rolling basis.



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