Frontline Service Coordinator
3 weeks ago
Sanctuary Supported Living is a national organisation dedicated to delivering high-quality personalised housing, care, and support services to individuals across England.
Job OverviewWe are seeking an experienced Frontline Service Coordinator to join our team at Cabbell Road, Cromer. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our service.
Key Responsibilities- Customer Support: Provide exceptional customer service, responding promptly to queries and resolving issues in a professional manner.
- Relationship Building: Develop strong relationships with customers, helping them to develop life skills and achieve their goals.
- Safety and Security: Maintain the security of the service, including conducting fire safety checks and ensuring the overall safety of customers.
- Administrative Tasks: Accurately record and update customer notes, maintaining accurate records as required.
To be successful in this role, you will need:
- Previous Experience: Experience working with vulnerable adults or young people, ideally in a care or support setting.
- Communication Skills: Excellent communication skills, both written and verbal.
- IT Confidence: Proficiency in using IT systems, including Microsoft Office.
As a valued member of our team, you can expect a range of benefits, including:
- Competitive Salary: £11.61 per hour.
- Holiday Entitlement: At least 25 days paid holiday, rising to 30 days after 5 years' service (pro rata).
- Pension Scheme: Employer contributions to a pension scheme.
- Flexible Working: Opportunities for flexible working arrangements.
Closing Date: Applications will be reviewed on a rolling basis.
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