Retail Operations Manager

6 hours ago


Manchester, United Kingdom POP MART Full time
Job Title: Retail Operations Manager

At POP MART, we're seeking a highly skilled Retail Operations Manager to join our team in Manchester. As a key member of our retail operations team, you will be responsible for overseeing all aspects of store operations, including sales, customer service, and inventory management.

About the Role:
- Assist the Store Manager in managing the day-to-day operations of the store
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team to ensure they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets

Requirements:
- 2+ years of full-time experience in store management
- Fluency in professional English with excellent verbal and written communication skills
- Strong customer service skills to provide a memorable shopping experience
- Proven ability to develop and implement strategies to achieve sales targets

What We Offer:
- Competitive salary: £25,000 - £30,000 per year
- Selected POP MART toys as appreciation gifts every month
- A structured bonus/commission scheme in line with the company's and the individual's performance

About POP MART:
POP MART is a boutique-sized company with a young and multicultural team where you can expect to gain valuable professional experience covering the entire retail life cycle.

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