Retail Operations Manager
1 week ago
About Marks & Spencer
Marks & Spencer is a leading UK retailer with a rich history of delivering exceptional customer experiences. Our stores are at the heart of our business, and we're looking for talented individuals to join our team as Retail Operations Managers.
Job Summary
We're seeking an experienced Retail Operations Manager to lead our Clothing and Home team in Manchester. As a key member of our store leadership team, you'll be responsible for driving sales growth, improving service standards, and developing your team members.
Key Responsibilities
- Drive sales growth through effective merchandising, visual displays, and stock management
- Develop and implement operational plans to improve service standards and customer satisfaction
- Lead and develop a high-performing team, providing coaching, mentoring, and feedback
- Maintain accurate records and reports, including sales data, stock levels, and team performance metrics
- Collaborate with other store leaders to achieve business objectives and support regional initiatives
Requirements
To succeed in this role, you'll need:
- Proven experience in retail operations, preferably in a leadership or management position
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Degree-level education or equivalent, with relevant qualifications or certifications
- Familiarity with Marks & Spencer's products, services, and values
Benefits
We offer a competitive salary, ranging from £45,000 to £60,000 per annum, depending on experience. You'll also receive:
- A 20% colleague discount on most M&S products
- A comprehensive induction program and ongoing training and development opportunities
- A generous pension scheme and life assurance benefits
- A range of wellbeing support initiatives, including virtual GP access and mental health resources
- A flexible working arrangement, with options for part-time or job share roles
Why Join Us?
Marks & Spencer is a company that truly values its employees and strives to create a positive work-life balance. We believe in promoting from within and investing in our people's careers. If you're passionate about retail and committed to delivering exceptional results, we'd love to hear from you.
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