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Senior IT Support Specialist

2 months ago

Peterborough, United Kingdom SoCode Limited Full time

Senior IT Support Specialist

**Job Summary**

We are seeking a highly skilled Senior IT Support Specialist to join our team at SoCode Limited. As a Senior IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, investigating and resolving complex support incidents, and delivering first-class IT services.

**Key Responsibilities**

* Provide 3rd line technical support to clients through various methods, including phone, email, and remote access
* Investigate and resolve complex support incidents, including those related to Windows, Microsoft, and Cloud-based products
* Collaborate with the Helpdesk Team to ensure seamless support delivery
* Develop and maintain strong relationships with clients to ensure their IT needs are met

**Requirements**

* Previous experience working at 3rd line support
* Strong knowledge of MS Windows Server, O365, Active Directory
* Understanding of Cyber Security
* Excellent communication and problem-solving skills
* Experience working in an MSP environment is desirable

**What We Offer**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**How to Apply**

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].