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Customer Service Leader

2 months ago

Horley, Surrey, United Kingdom World Duty Free - WDF Full time
Unlock Your Potential as a Retail Manager at World Duty Free - WDF

Are you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a highly capable Retail Manager to join our team at Gatwick Airport.

About the Role

As a Retail Manager, you'll play a critical role in driving the success of our store. Your key responsibilities will include:

  • Inspiring and leading the team to deliver an exceptional customer service experience
  • Coaching and developing the team to achieve sales targets and uphold store standards
  • Collaborating with peers and Customer Service Leaders to ensure seamless operations
  • Maximizing department and category performance to optimize overall store success
  • Implementing strategies to enhance customer satisfaction and loyalty
What We Offer

As a Retail Manager at World Duty Free - WDF, you'll enjoy:

  • A competitive annual salary with a 12% management bonus
  • Comprehensive wellbeing support, including an Employee Assistance Programme (EAP) and life assurance
  • Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
  • Fantastic perks, including free parking and staff and travel discounts
Requirements

To excel in this role, we're seeking candidates with:

  • A proven track record in successfully managing a team within a retail customer service and sales environment
  • Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
  • Strong customer focus and the ability to engage and influence both internal and external customers
  • Self-motivated, passionate, enthusiastic, and a natural team leader
  • Excellent organizational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free - WDF?

We believe in nurturing our talent and providing comprehensive training and support to help you thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.