IT Service Support Specialist

1 week ago


Poole, Poole, United Kingdom RNLI Full time

About RNLI: We are a UK and Ireland-based organization dedicated to saving lives at sea. Our IT equipment and systems support our lifesaving activities, and we rely on the RNLI IT&S team to provide technical assistance to users, volunteers, and supporters.

Job Description

We are seeking an IT Service Support Analyst to join our End User Computing team in Poole, Dorset, England. The successful candidate will play a key role in supporting our SharePoint databases, coordinating the return of equipment from leavers, and maintaining the knowledge base.

The ideal candidate will have excellent customer relationship skills, attention to detail, administration, and communication skills. Experience with ticketing/issue logging tools and Microsoft Office applications is essential.

This role offers opportunities for growth and development, including leading tasks and undertaking training as required. As part of our team, you will contribute to the delivery of IT services, ensuring that our systems support our lifesaving work.



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