Senior Repairs Performance Advisor
7 days ago
IRIS-Networx Services is seeking a highly skilled Senior Repairs Performance Advisor to join their team. As a key member of the Repairs Service, you will play a crucial role in driving resident satisfaction and ensuring the delivery of high-quality repair services.
Key Responsibilities:- Monitor and analyze repair performance data to identify trends and areas for improvement.
- Develop and implement strategies to drive resident satisfaction and improve repair service delivery.
- Collaborate with the Repairs Team Manager and Planned Cyclical Works Manager to ensure effective communication and coordination.
- Provide coaching and training to new starters and team members to embed a culture of excellence.
- Audit repair jobs to ensure compliance, quality, and adherence to service standards.
- Proven experience in a similar role, with a strong understanding of housing repairs and their causes.
- Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, team members, and stakeholders.
- Ability to work in a fast-paced, customer-focused environment, with a high level of accuracy and attention to detail.
- Intermediate level understanding and competence of Microsoft applications and databases (Word, Excel, and Outlook).
- Knowledge of scheduling systems, including DRS.
IRIS-Networx Services is an equal opportunities employer and welcomes applications from all qualified candidates. We reserve the right to close this advert early if sufficient interest is received. Please apply without delay if you are interested in this role.
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