Senior Repairs Performance Advisor
2 days ago
IRIS-Networx Services is seeking a highly skilled Senior Repairs Performance Advisor to join their team. As a key member of the Repairs Service, you will play a crucial role in driving resident satisfaction and ensuring the delivery of high-quality repairs services.
Key Responsibilities:- Monitor and analyze repairs performance data to identify trends and areas for improvement.
- Develop and implement strategies to enhance service delivery and resident satisfaction.
- Collaborate with the Repairs Team Manager and Planned Cyclical Works Manager to ensure effective communication and coordination.
- Provide coaching and training to new starters and team members to embed a culture of excellence.
- Audit and quality assure the work and outputs of others to agreed quality and time standards.
- Proven experience in housing repairs and maintenance, with a strong understanding of root cause analysis and problem-solving.
- Excellent data analysis and interpretation skills, with the ability to identify trends and areas for improvement.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Intermediate level understanding and competence of Microsoft applications and databases (Word, Excel, and Outlook).
- Knowledge of scheduling systems, including DRS.
IRIS-Networx Services is an equal opportunities employer and welcomes applications from all qualified candidates. We reserve the right to close this advert early if sufficient interest is received. Please apply without delay if you are interested in this role.
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