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Automotive Customer Care Professional
2 months ago
About Steer Automotive Group
We are a leading provider of automotive repair services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.
About the Role
We are seeking a highly skilled and customer-focused individual to join our Central Claims team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing expert support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Administer customer files accurately and efficiently, building strong relationships with our customers.
- Work collaboratively with our team to achieve targets and goals, ensuring seamless communication and coordination.
- Deploy claims efficiently, utilizing our geographical area expertise to ensure timely and effective resolution.
- Contribute to the development and implementation of process improvements, enhancing our customer service and claims handling capabilities.
About You
To succeed in this role, you will possess:
- Excellent customer service and communication skills, with the ability to build strong relationships with our customers.
- Strong organizational and multitasking skills, with the ability to work in a fast-paced environment.
- Good problem-solving skills, with the ability to think critically and resolve complex issues.
- A professional and courteous demeanor, with the ability to communicate effectively with our customers and team members.
What We Offer
We offer a competitive salary, 29 days holiday including public holidays, pension contributions, referral bonus scheme, enhanced parental leave, enhanced sick pay, and a range of other benefits to support your career development and well-being.
