Customer Service Representative

5 days ago


Doncaster, Doncaster, United Kingdom Steer Automotive Group Full time

About the Role

We are seeking a Customer Service Advisor to join our dynamic and dedicated Central Claims team in Doncaster. As a Customer Service Advisor, you will be working in our Central Claims contact hub, based at our Doncaster site, supporting our customers in a variety of different ways, operating across our phone system and through email.

Your Key Responsibilities

  • Delivering a fast and efficient service to insurers and customers.
  • Ensuring accurate administration of customer files, whilst building a genuine rapport.
  • Handling telephone and email enquiries within the contact hub.
  • Efficiently deploying claims based upon a geographical area.
  • Working to targets to achieve team and individual goals.

About You

To excel as a Customer Service Advisor in our Central Claims team, you will have:

  • Excellent customer service and communication skills.
  • The ability to multitask.
  • Good organisational skills.
  • The ability to work in a fast-paced environment.

A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets.

About Steer Automotive Group

We are a growing automotive repair business that values excellence, integrity and innovation. If you are passionate about delivering exceptional customer service and are seeking a new challenge, apply today.



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