Event Coordinator
4 weeks ago
About Us
Coventry Building Society Arena is a world-renowned venue that hosts over 600 events annually, attracting 1.2 million visitors each year. We are committed to providing exceptional experiences and services to our clients.
Job Summary
We are seeking a highly skilled Event Manager to join our team. The successful candidate will be responsible for delivering successful conferences and meetings at the Coventry Building Society Arena, enhancing the standard of events, and increasing incremental sales spend.
Key Responsibilities
- To work closely with the Event Management Team to achieve successful delivery of conferences and meetings.
- To proactively work with clients to achieve successful events for both the clients and the venue.
- To operate and maintain the venue booking system, produce detailed event banqueting orders, and ensure the highest standards of accuracy within a set timeframe.
- To collect event feedback from clients post-event to achieve successful rebooking of future events.
- To liaise with clients to create detailed event banqueting orders for both clients and venue operational teams.
- To provide venue, contractor, and partner information to clients to ensure the smooth running of conferences and meetings.
- To liaise with onsite and offsite contractors to arrange additional services for clients and drive incremental revenue.
- To accurately process all documentation and correspondence in a timely manner.
- To attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
- To ensure all event documentation is signed off by both clients and contractors and submitted to venue teams within agreed timelines.
- To work with the Health and Safety Manager to ensure that all H&S documentation is completed and submitted within set timelines.
- To liaise regularly with operational departments to ensure client expectations and requirements are met.
- To ensure detailed P&Ls are produced for all events over £10,000, achieving set profit percentages.
- To represent the department in a professional manner to clients, suppliers, and internal colleagues.
- To gather post-event feedback from events and circulate to relevant departments.
- To attend weekly operational function sheet meetings, event planning meetings, and monthly exhibition internal meetings.
- To manage client accounts to increase business growth and rebooking of events.
- To perform any other duties deemed reasonable for the role.
Requirements
- Demonstrate a professional approach that generates credibility and confidence in others.
- Possess a customer service ethic with a strong client and customer focus.
- Be confident and assertive with a self-motivated approach and flexible attitude.
- Possess the ability to overcome obstacles to solve problems to achieve results.
- The ability to work with little supervision and manage time and priorities accordingly.
- Possess a personal commitment to continuous self-development.
- The flexibility to work outside normal office hours and cover event days where required, including weekends and public holidays.
- Previous event management experience within a conference and banqueting environment.
Benefits
Onsite free parking, subsidised canteen, and a working 5 days in 7 per week, including weekends and events subject to events timetable.
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