Night Duty Manager

1 month ago

London, Greater London, United Kingdom Search Full time
Job Title: Multi-Site Night Duty Manager

Location: London Area (within M25)

About the Company

We are a leading organization seeking a highly motivated and experienced Multi-Site Night Duty Manager to oversee concierge services across multiple locations in the London area.

Key Responsibilities
  • Team Management: Lead, supervise, and support night concierge teams across various sites, ensuring consistency in the delivery of services.
  • Operational Support: Provide coverage for breaks, absences, and late arrivals of day shift staff, and step in to provide direct concierge services when necessary.
  • Resident Services: Act as the main point of contact for residents, managing feedback and resolving issues in a timely and efficient manner.
  • Concierge Area Management: Maintain the cleanliness and professionalism of concierge desks and lobby areas, and conduct regular inspections to ensure safety and security standards are upheld.
  • Security Oversight: Manage security protocols, including access control and CCTV monitoring, and respond to and manage any security incidents or emergencies that arise during the night.
Administrative Duties
  • Maintain accurate records of resident interactions and building issues.
  • Prepare and distribute regular reports for the management team.
  • Assist with tasks such as mail distribution, parcel management, and key audits.
Required Skills
  • Proven experience in a concierge or front-of-house role, ideally within a residential setting.
  • Experience managing services across multiple sites is highly desirable.
  • Strong organizational, time-management, and communication skills.
  • Proficiency in Microsoft Office Suite and property management software.
  • Ability to remain calm under pressure and maintain professionalism at all times.
Pay and Benefits

Up to £ depending on level of experience

This is an excellent opportunity to join a leading organization, where you will be a key player in providing exceptional service and support across multiple sites.

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